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From 1000 Support Requests to 250 Instant Replies: How One Small Business Cut Response Time by 80% With AI Tools‑Enabled Chatbots
From 1000 Support Requests to 250 Instant Replies: How One Small Business Cut Response Time by 80% With AI Tools-Enabled Chatbots In 2023 ForgeMart slashed its average support response time from six hours to 45 minutes - an 80% reduction - by deploying an AI-powered chatbot that answered routine tickets